Privacy Policy and Cookies



Team: Family Secrets Residences 


Date: 22/05/2018





Family Secrets Residences ( takes your privacy very seriously! By showing your preference when browsing our website, we would also like to inform you of our privacy and cookies policies to give you our vote of confidence.


We hope that all the information that we will describe next, are easy to understand and if you have any questions, we will be at your entire disposal. By accepting our privacy and cookies policies you are also agreeing to the Website Terms of Service of Family Secrets Residences



What kind of personal information is collected by Family Secrets Residences?


Essentially we collect information in the following ways:

1- Information when filling in the forms of our website, for example, when you send us a request for pre-reservations;


2- Information that we collect automatically through cookies, as we explain below;


How can we use your information?


We may use your information in the following ways:

1- To provide you with information about our services through newsletters or automated campaigns;
2. To ensure that the content of our site is presented in the most effective way for you and your computer;
3. Administer our site and internal operations, including troubleshooting, data analysis, testing, research, statistics;
4. As part of our efforts to keep our site safe and secure.


Note: All information you provide to us is stored on our servers. Unfortunately, the transmission of information over the internet is not entirely secure.

While we do our best to protect your personal information, we can not guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we receive your information, we will use strict procedures and security features to prevent unauthorized access. The Family Secrets Residences Team, through the contact forms of its website, requests information such as:


- Name
- Email
- Phone number (Optional)
- House intended;
- Adults and Children;
- Dates of entry and exit that they wish to reserve;
- Comments;


This filling is totally voluntary, and the data collected will be processed with the highest confidentiality of our office and will not be transmitted to other entities. Family Secrets Residences reserves the right to keep the following data (name, email) for their own advertising purposes in order to inform people of their services or company updates.


In order to be more specific, if you agree to the website's terms of use and privacy policies as of May 25, 2018, your data has been kept with greater confidentiality for a period of 5 years. It is also important to note that at any time if you wish Family Secrets Residences not to store and use your data with the utmost confidentiality for your own marketing services or updates, you must express in writing that your data will be deleted immediately. From now on, whenever you wish to contact us you will have to accept our privacy policies and cookies as well as the terms of use of the website, in order to protect you and us as a company.


Never forget your rights:



Right of access


If the client wishes we can provide, at your request, a copy of the personal data we have about you as well as the tools we use to register your data.


Right to be forgotten


If the client wishes we can, at your request, delete all your data from all the tools and software we use, including the client account.

Right to data portability


If the customer wishes, we can provide, at your request, personal data concerning you, in a structured, current and automatic reading format.


Right of opposition


If the client wishes we can, at your request, not use your data in any case or eventuality.





What is a cookie?



Cookies are text files containing small amounts of information that are stored on your computer when you visit a site. Cookies are sent back to the originating site at each visit or to another site that recognizes this cookie. Cookies are useful because they allow a site to recognize a user's device. Cookies perform a number of different jobs, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally have the function of enhancing the user experience. They can also help ensure that the ads you see online are more relevant to your interests.


You have the power to turn off your cookies, in the options of your browser, or by making changes in the tools of Anti-Virus programs, such as Norton Internet Security. However, this may change how you interact with our website, or other websites. This may or may not affect your ability to log in to programs, websites, or forums.


Cookies of Family Secrets Residences


At this site, cookies are used to facilitate features and functions that enhance your browsing experience. They are also used to measure the performance of our site and the ways in which visitors navigate along the way. The information below details the cookies we use, and the impact they have on your browsing experience.

Desativando / Ativando todos os cookies


As we mentioned, and we repeat, you can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled. The latest web browsers allow you to control your saved cookies through your browser settings.


To learn more about cookies, including how to see which cookies were configured and how to manage and delete them, you should consult the support of the navigation system you use.


A informação abaixo, explicam quais são os cookies usados pela Family Secrets Residences e terceiros


1- Google & Microsoft

- Integration of google search console that allows us to work and optimize our site in accordance with google services. This tool does not collect any data, it only provides some information regarding our website; (Duration - Persistent);

- Gmail and outlook - When you send us an email, or send a request through the form, we also receive a copy for our gmail / outlook due to the capacity and offer of services provided by them (Duration Persistent);

- Google Maps - Integration of the services of location of the company Family Secrets Residences in the map made available by Google; (Duration - Persistent);

- Google analytics - We are linked and we share cookies with google analytics: Google analytics with some codes inserted from our site that allows us to essentially collect statistical data and more relevant pages of our website. The expiration time of the following data is 50 months. If you have any questions you can check the Privacy policies hear of  google analytics

Management: Third parties


2- Another source that we collect and share cookies is through facebook. We use a pixel that is a code that we implement on our website to provide you with a better experience and offer of services. (Duration - Persistent);


If you have any questions you can check privacy policy of facebook.


Management: Third parties



3- Protocol https (sll certificate). - This service allows changes between secure (https) and non-secure (http) Note: This service does not collect any personal data of the users, and allows the data to be all encrypted; (Persistent Duration);


Management: Third parties


4- Plataforma - This platform is platform that we use to build our website, where it makes the management and is responsible for the accommodation; However, this platform does not have any rights on customer data ( (Duration - Persistent);


Management: Third parties


5- Cookies Bar - This service is provided by the platform. This "app" allows us to inform all customers or users who come to our site for the first time about our policies of privacy and cookies, plus questions of the terms of use of the website; (Duration - Persistent);

6- Hotjar - We use Hotjar to monitor our website. Example of this, we have access to heat maps to perceive some behaviors of our users within our platform. What is this for? Simple, if Family Secrets Residences realize that there is a strong rejection rate on a particular page, this tool allows us to have more notions of what we can improve and how to improve our service. (Duration - Persistent).


Management: Third parties



Important Note: Cookies are stored on your device, so you will always have the opportunity to remove or block them if you find it appropriate. All data is encrypted and at no time does Family Secrets Residences have access to it! Please be aware that we are not responsible for the content or accuracy of third party websites



More information about cookies



There are four main types of cookies used by websites. These categories are described below, based on the information published in the Cookies Guide
of the International Chamber of Commerce:


Cookies strictly required - Enable the services you requested specifically. These cookies are essential to allow you to browse the site and use its features, such as access to secure areas of the site;


Performance Cookies - Collects anonymous information on visited pages. These cookies collect information about how visitors use a site, for example,
example, which pages visitors visit most frequently and receive error messages from web pages. These cookies do not collect information that identifies a visitor. All information that these cookies collect is aggregated and therefore anonymous. It is only used to improve the functioning of a website.


Feature Cookies - Reminds you of the choices you make to enhance your experience. These cookies allow the site to remember the choices you've made (such as your username, language, or region) and provide enhanced and personal features. For example, a site may provide local weather reports or traffic news by storing in a cookie. The region in which to remember changes made to the size of text, fonts, and other parts of the Web pages that you can customize. They can also be used to provide services you've requested, such as watching a video or commenting on a blog. The information that these cookies collect may be anonymized and can not track your browsing activity on other sites.


Targeting / advertising cookies - Collect information about your browsing habits to make the advertising relevant to you and your interests. They are also used to limit the number of times you see an ad, as well as help measure the effectiveness of the advertising campaign. They are usually placed by ad networks with the permission of the site operator. They remember that you visited a website and that information is shared with other organizations, such as advertisers. Too often, targeting or advertising cookies will be linked to the site functionality provided by the other organization.


You agree that:



1. You agree that you have read all of the following terms presented by Family Secrets Residences;


2. We have the right to share your personal information with our Family Secrets Residences team contracted or subcontracted, always maintaining a commitment of confidentiality, and providers of search engines, who assist us in the improvement and optimization of our site and, in the case of information provided by you on the family secrets residences website.


3. If we have a duty to disclose or share your personal information to comply with any legal obligation, or to protect the rights, property or safety of our customers or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction purposes.


Your rights

You have the right to ask us not to process your personal data for marketing purposes or other purposes already presented. You can exercise your right at any time by contacting us at informing you what data we should delete in our database.



Any changes we make to our privacy policy in the future will be posted on this page. Please check back often to see any updates or changes to our privacy policy.




Questions, comments and requests regarding this privacy policy are welcome and should be sent to